Frequently asked questions

Can I see what's in next month's box?

No - that would spoil the surprise! You can see photos of our past boxes on the Shop page, the What's Inside page, Twitter, Instagram or Facebook.

Do you deliver worldwide?

Yes we do! Delivery rates are:

UK: £2.00   Europe: £5.25   Rest of the world: £7.50

Delivery does not need to be signed for. Please note: for non-EU customers the customs declaration label will say "Stationery", but we cannot say if customs duty may apply for your country.

How big is the box?

Our subscription boxes are approximately 235 x 165 x 23mm and will fit through most standard size letterboxes.

Our gift set boxes vary in size but are larger than the subscription boxes.

How long will it take for my box to arrive?

UK: 2-3 days
Rest of the world: 5-10 days

How long will my subscription last for?

As long as you like!
We will take payment monthly so you can unsubscribe at any time but please be aware that if you do so after the payment date for that month, your cancellation will be effective from the following month. If you find your stationery stash is getting out of hand, you can log in to your account and skip the next month's delivery.

When will my subscription payment be taken?

When you subscribe we'll take payment for the first box immediately. Your subscription payment is then taken on the 2nd of every month after your first box has dispatched.
Depending on the date you first subscribe, you may receive your first box in that month or in the following month.

I would prefer not to pay through the website. Can I pay using my Paypal account?

Yes you can. Instead of using the website checkout, please make payment to and send your address details to the same email address.

When will you dispatch the boxes?

We aim to despatch on the 23rd of the month, but this may vary depending on national holidays etc.

Can I buy a subscription as a gift?

Yes of course! You'll get a notification before the subscription renews so you can choose to continue or not.

What if I really don't like what's in the box?

We offer a no-quibble money-back guarantee - contact us for more information.

How do I cancel my subscription?

Log in to your account and click the "Edit" button under "Your Subscription". 

Remember though that if you'd just like a break in deliveries, all you need to do is push back your next renewal date by a month or more.

Terms & conditions and privacy policy

To see our full terms and conditions and privacy policy please follow this link.

If you have any other questions, please contact us on 01242 244007, 07933 245145, or write to us at: 

Spotlight Stationery, 37 Copt Elm Road, Charlton Kings, Cheltenham GL53 8AG UK