Frequently asked questions

Can I see what's in next month's box?

No - that would spoil the surprise! You can see photos of our previous boxes or follow us on Twitter, Instagram or Facebook. You can also see previous boxes on our blog.


Do you deliver worldwide?

Yes we do! Delivery rates are:

UK: £2.00   Europe: £5.25   Rest of the world: £7.50

Delivery does not need to be signed for. Please note: for non-EU customers the customs declaration label will say "Stationery", but we cannot say if customs duty may apply for your country.


How big is the box?

Our subscription boxes are approximately 235 x 165 x 23mm (9 x 6 1/2 x 3/4")  and will fit through most standard size letterboxes.

Our gift set boxes vary in size but are larger than the subscription boxes.


How long will it take for my box to arrive?

UK: 2-3 days
Rest of the world: 5-10 days


How long will my subscription last for?

As long as you like!
We will take payment monthly so you can unsubscribe at any time but please be aware that if you do so after the payment date for that month, your cancellation will be effective from the following month. If you find your stationery stash is getting out of hand, you can log in to your account and skip the next month's delivery.


When will my subscription payment be taken?

When you subscribe we'll take payment for the first box immediately. Your subscription payment is then taken on the 2nd of every month after your first box has dispatched.
Depending on the date you first subscribe, you may receive your first box in that month or in the following month.


I would prefer not to pay through the website. Can I pay using my Paypal account?

Yes you can. Instead of using the website checkout, please make payment to hello@spotlightstationery.co.uk and send your address details to the same email address.


When will you dispatch the boxes?

We aim to despatch on the 23rd of the month, but this may vary depending on national holidays etc.


Can I buy a subscription as a gift?

Yes of course! You'll get a notification before the subscription renews so you can choose to continue or not.


What if I really don't like what's in the box?

We offer a no-quibble money-back guarantee - contact us for more information.


How do I cancel my subscription?

Log in to your account and click the "Edit" button under "Your Subscription". 

Remember though that if you'd just like a break in deliveries, all you need to do is push back your next renewal date by a month or more.


Terms & conditions and privacy policy

To see our full terms and conditions and privacy policy please follow this link.


Charity fundraising

For each year that Spotlight has been in business, we've collaborated with a different charity and made a donation for every subscription box sold.

In our first year, 2016, we worked with National Star. For 2017 it was Gloucestershire Young Carers, and last year we helped From Me To You. This year we're supporting Allsorts. Please visit their websites to find out about the fantastic work that these charities do.


A little about us...

One of us is a paper, pen and pencil-obsessed graphic designer with a passion for stationery. You know the sort; utterly incapable of walking past a stationers without going in... and then coming out again considerably lighter in the wallet.

The other has a very useful expertise in all things IT.

Spotlight is a labour of love as well as a business and, if we're honest, a perfect excuse, err, opportunity for us to indulge our obsession with all the pens, pencils and paper paraphernalia that the world of stationery has to offer. We aim to mix premium brands with the very best artisan products and most of them will be things that you won't commonly find on the high street.

If you love pens and paper as much as we do, what are you waiting for?

Indulge your passion for stationery!

Mary & Rob


If you have any other questions, please contact us on 01242 244007, 07933 245145, hello@spotlightstationery.co.uk or write to us at: 

Spotlight Stationery, 37 Copt Elm Road, Charlton Kings, Cheltenham GL53 8AG UK