Terms & Conditions

Our Ts & Cs and privacy policy

Terms & conditions

About Us 

Spotlight Stationery is a business based in Gloucestershire, UK. It focusses on premium and craft based stationery and sells to customers across the world. The websites www.spotlightstationery.co.uk and www.spotlightstationery.com are owned and operated by:

RMHT Trading Ltd,  37 Copt Elm Road, Cheltenham GL53 8AG 

Registered in England 09883797      Email: hello@spotlightstationery.co.uk 

 
Placing an order (the contract) 

1.1  Spotlight Stationery is a UK based company, and this contract is covered by English law. By placing an order with us, you agree to and accept these terms. 

1.2  When you place an order with us, you are making an offer to buy goods. When you subscribe or shop for a product, the e-commerce suite automatically confirms that we have received your order and takes payment. 

1.3  In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this and a full refund will of course be honoured, or alternative arrangements made. 


Monthly subscriptions:  

2.1  Monthly subscriptions are collected around the 1/2nd of each month, and despatched on or about the 22/23rd of each month. Dates may vary slightly due to holidays etc. 

2.2 If you order before the Despatch Date in that month (e.g. you order on 5 June), then we will send your first delivery on that Despatch Date (e.g. on 23 June), and thereafter we will take payments on or around the first of each month (e.g. starting 1 July) with the delivery to follow on the Despatch Date that month; or  

2.3 If you order on or after the Despatch Date in that month (e.g. you order on 24 June), we will send your first delivery on the Despatch Date in the next month (e.g. 22 July) and your monthly payments will be taken monthly starting on or around the first day of the month after that (e.g. starting 1 August).  


For subscriptions of longer than one month:  

3.1 If you order before the Despatch Date in a month (e.g. you order on 5 June), then your first subscription period will be deemed to run from the first day of that month (e.g. 1 June); or  

3.2  If you order after the Despatch Date in a month (e.g. you order on 23 June), then your first subscription period will be deemed to run from the first day of the next month (e.g. 1 July).  

3.3 The second and subsequent payments will be taken on or around the first day of each new subscription period, ie the 2nd of the month.  

3.4  Your subscription will continue to be auto-renewed for the same subscription period which you signed up to unless you cancel your subscription by following the instructions on our site:   

3.5  You can cancel a monthly subscription at any time.  

3.6  Note that cancellation does not give rise to any refund. This clause does not affect your legal right to cancel set out in section 2 above.   

3.7  We may cancel this agreement immediately by email notice at any time if any amount due to us is unpaid, or unjustifiably charged back, or if we discontinue any relevant product or this service as a whole.  

3.8  If either party cancels this agreement: Subject to the other terms of this agreement, we will supply any goods for which payment was taken before the date of cancellation. Accrued rights and liabilities are unaffected. All clauses in this agreement which are stated or intended to continue after cancellation will continue to apply.  

3.9  You must contact us immediately with full details if you dispute any payment.

 
Discount codes  

4.1 We may offer discount codes from time to time. All discount codes refer to the price excluding delivery charges. Such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered and are not transferrable or redeemable for cash. Unless otherwise stated: codes (1) are only available for future new orders placed online, (2) cannot be used retrospectively and (3) can only be redeemed once per customer. Also you cannot use more than one discount code per transaction unless we state otherwise. We reserve the right to reject any discount code if we consider that it is being used in breach of these terms.  

4.2 Discount codes are subject to any additional specific terms and conditions which are specified at the point of issue. We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice.

  
Website representation 

5.1 Images of products on this website are for illustrative purposes only. For subscriptions, the forthcoming box is intentionally a surprise package, and so no description is available for the forthcoming month. For past boxes or shop based items the goods may vary slightly from the image shown on the website.  

5.2 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods. 

5.3 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
How to place order and cost information  

5.4 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.  

5.5 The prices are in Pounds Sterling (GBP) and do not include VAT. The buyer accepts full responsibility for checking the exchange rate used by their bank or credit card company if purchasing with another currency. 

5.6 Carriage charges will be shown prior to you placing your order. 

5.7 You will be required to pay for the goods in full at the time of ordering, unless prior arrangements have been made. 

5.8 We use secure payment facilities for online purchases. You can pay for your order by Visa, MasterCard or PayPal; or you can make arrangements to pay by bank transfer. 

5.9 Promotional prices only apply during the period stated. 

5.10 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays. 

5.11 Once your order is complete the order will be shipped in accordance with the website’s shipping information.


Delivery & Carriage Charges 

6.1 Goods will be dispatched on the date quoted on the website for subscription orders, or within 5 days for a direct sale. Deliveries may be delayed in accordance with point 6.13.

6.2 All deliveries will use the UK postal service Royal Mail within the UK, and the Royal Mail’s partner postal services in other counties for non UK deliveries. 

6.3 We can deliver anywhere in the world, but we reserve the right to avoid countries where the postal services are deemed by us to be unreliable.  

6.4 We will post the goods to the address you specify on your order.  

6.5 Most of our products are relatively light and will fit within the standard letter box of 235 x 165 x 23 mm . For larger items, alternative arrangements can be made. Please contact us to discuss   

6.6 Disposal of packing materials is your responsibility.

6.7 Please note that for non UK and EU deliveries, national customs may open and inspect the contents of the box. Damage may result as part of this inspection that we are not responsible for. Please contact us to discuss further if this occurs. 

 6.8 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This will delay your delivery.  

6.9 Please check the goods on delivery - if the goods are damaged in anyway, please digitally photograph them and email the images to us, and we can discuss alternative arrangements.   

6.10 If the goods are lost or damaged please report this to us and we will check delivery and proof of posting.  

6.11 Deliveries are made by the customers’ postal service for their country; we cannot be held responsible for non delivery due to postal issues within that country; e.g. postal strikes. 

6.12 Sometimes, for reasons beyond our control, we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We are not responsible where this causes a delay or failure in delivering your goods. 

6.13 Please note that delivery is not tracked, but we may be able to make an arrangement if required: please contact us for details. 

6.14 The value of items shipped is likely to be below the threshold for custom duties for non-EU countries, but we cannot determine this in advance, nor are we responsible for any duties payable. Non-EU customers may therefore be charged a small customs duty, which is payable by the customer. 


Cancellation and returns 

7.1 This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations, or the following goods which are exempt from the right to cancel:  

• Any items which have been custom made, such as branded stationery outside of the options listed on our website.  

7.2 You can cancel your subscription at any time. To do this use the option in the website. We are unable to accept cancellations by phone or email, but please contact us in case of difficulties in using the cancelation option within the website.  

7.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future. 

7.4 If you cancel after the goods have been dispatched, and wish to return them, then you must return the goods within 14 days of cancellation, complete with the original packaging to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.  

7.5 If you fail to return the goods, or fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. 

7.6 We will refund all monies paid to us less any costs due under this contract. Please see point 5.1 for exemptions.  

7.7 This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.  


Faulty Goods / Guarantee 

8.1 If there is a problem with the goods, please notify us by email providing details of the problem. In addition, you must provide us with a digital photograph of the problem as this saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights. Please see points 8.10 and 8.11 for time restrictions. 

8.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty. 

8.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected. 

8.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until either a indicative digital image is supplied by the customer, or the original goods have been received at our office and checked.  

8.5 The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.  

8.6 If an item is no longer available we will offer an alternative. However, our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance, you will have the option of a refund on the items under the warranty claim.  

8.7 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.

  
Liability 

9.1  The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK. 

9.2 Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our employees and agents.  

9.3 You must give us a reasonable opportunity to remedy any matter for which we are liable before you incur any costs remedying the matter yourself.  

9.4 We are not responsible for any loss or damage caused by us or our employees or agents in circumstances where:  a) there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;  b) such loss or damage was not foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);  c) such loss or damage is caused by you, for example by not complying with this agreement  You will be responsible to us for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement (subject of course to our obligation to mitigate any losses). 


Website Content 

10.1 Users have a personal, non-transferable, non-exclusive right to access and use the content of this Website subject to these Terms and Conditions. The term content means all information, text, images, data, links, software, or other material accessible through the Website or Services, whether created by us or provided by another person for display on the Website or through the Services. The content may contain typographical errors, other inadvertent errors or inaccuracies. We reserve the right to make changes to document names and content, descriptions or specifications of products or services, or other information without obligation to issue any notice of such changes. You may view, copy, download, and print content that is available on this website or through the services, subject to the following conditions: The content may be used solely for internal informational purposes. No part of this website or its content may be reproduced or transmitted in any form, by any means, electronic or mechanical, including photocopying and recording for any other purpose. The content may not be modified. Copyright, trademark, and other proprietary notices may not be removed. Nothing contained on this Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use this website or any content displayed on this Website, through the use of framing or otherwise, except: (a) as expressly permitted by these terms of use; or (b) with our prior written permission or the permission of such third party that may own the trademark or copyright of material displayed on this website. 

10.2 You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use this site. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from the website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output. IF YOU DECIDE TO ACCESS ANY OF THE THIRD PARTY WEBSITES LINKED ON THE SITES, YOU DO SO ENTIRELY AT YOUR OWN RISK. 

10.3 You acknowledge that you are solely responsible for all electronic communications sent from your computer to us. You must use the site for lawful purposes only. 

 
Security 

11.1 When you register to participate in Spotlight Stationery services on this website, you may be required to establish a login identifier and a password. You are responsible for protecting your login and password from unauthorised use, and you are responsible for all activity that occurs on your account (including without limitation financial obligations). You agree to notify us immediately if you believe that your login or password has been or may be used without your permission so that appropriate action can be taken. We are not responsible for losses or damage caused by your failure to safeguard your login and password. 


Privacy  

12.1  You acknowledge and agree that we may process your personal data in accordance with the terms of our privacy and cookies policy, which is subject to change from time to time. 


Law and Jurisdiction 

13.1 This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

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 Privacy Statement and Payment Security – August 2017

 
Introduction 

Section 1 sets out the privacy policy as to how Spotlight Stationery uses and protects information when you use this website. The policy sets out what information we may collect, how we use and safeguard that information.  Section 2 sets out payment security information for users who purchases items.  

Spotlight Stationery may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.  

Section 1 – Privacy Principles   

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. Spotlight Stationery is based in the UK and operates in accordance with UK law.  This policy tells you how we deal with your “personal data” (i.e. the technical term for information about any identified or identifiable living person). Please read on to find out what kinds of personal data we collect, how we use and protect it, to whom we disclose it.  Please do not use our website unless you are completely happy with this policy. If you do use our website, we will assume that you do accept it.  The Spotlight Stationery website is an e-commerce site, and as such needs to maintain customer details and associated information for three specific purposes: 

•  To maintain records of customers who purchase products from the website in order that we can send customers the goods that they have ordered to their chosen address. 

•  To communicate with customers for queries, clarifications and marketing purposes 

•  To maintain statistics on site usage for web site optimisation and improvement. 


The e-commerce infrastructure we use is provided by the Subscription specialist provider Cratejoy. Customers should note that Cratejoy is based in the USA, and their privacy policy is available on their website.  Spotlight Stationery does not sell or share any of the data obtained to third parties such as advertisers. We will not sell, rent, exchange or give your email address with anyone for the purpose of sending you marketing emails. Secure Credit card transactions and associated privacy are handled by the Payment providers Stripe and Paypal. Their privacy statements are can be found on their respective websites.   

What data we gather We may collect the following information: 

•  Name  

•  Contact information including physical and email addressesD 

•  Website usage data;e.g. IP addresses, web browser used, referrer IP sites etc 

•  Other information pertaining to special offers and surveys

Personal information It is important to note that our website we will not collect any personally-identifiable information about you (e.g., your name, address, telephone number or e-mail address), unless you voluntarily choose to provide it to us (e.g., by registration, or signing up for newsletters or competitions). By providing us with personal information, you consent to the use of it as set out in this policy. We usually use it to respond to your enquiry, process your order ( e.g. posting you your order ) , or provide you access to specific account information and also, subject to your wishes about receipt of marketing communications, to support our customer relationship with you. In cases of suspicious activity we may use information provided by you in order to conduct appropriate anti fraud checks.  We may store and process personal information to better understand your business needs and how we can improve our products and services; or we may use personal information to contact you about any offers that we think you may be interested in or to conduct online surveys to understand better our customers’ needs. We may disclose personal data so far as reasonably necessary:  a) if we have reason to believe that it breaches our terms and conditions, or that such steps are necessary to protect us or others, or that a criminal act has been committed, or if there has been a complaint about content posted by you, or if we are required to do so by law or appropriate authority; or  b) in the case of an actual or proposed (including negotiations for a) sale or merger or business combination involving all or the relevant part of our business.  If you choose not to have your personal information used to support our customer relationship by receiving marketing communications, we will respect your choice. You can choose to opt out of marketing communications at any time by unsubscribing using the option provided.  We do not store credit card details nor do we share customer details with any third parties except for the purpose of processing orders (e.g. Couriers, Payment Processing) unless you give us permission to do so, or we are obliged or permitted by law to disclose them. We do not now (and do not intend to) sell, rent or otherwise market your personal information to third parties. Customers are requested to log in and keep their own personal information, such as name, address, email, billing information etc up to date

Methods 

The e-commerce engine used (Cratejoy) captures customer contact details (email, postal address etc) so that we know who and where to send merchandise. We use this information to print address labels, and communicate with customers; e.g. email on queries.  The website also uses javascript and cookies to allow the system to operate. Cookies are commonly used by websites to enhance the capability of a website beyond that provided by the standard browser methods (e.g. for shopping carts) . Cookies are small text files that are stored on a customer’s computer or mobile device. All the major browsers allow customers to manage the cookie information via their privacy settings. Please note that the e-commerce site can only operate successfully if cookies are enabled. When you access our website, we may automatically (i.e., not by registration) collect information that is not personally-identifiable (e.g., type of Internet browser and computer operating system used; domain name of the website from which you came; number of visits, average time spent, pages viewed etc).  

Where we store your information The information that we collect from you may be transferred to and stored at a destination outside the United Kingdom: for example the e-commerce site is hosted in the USA. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this privacy policy.

Controlling cookies You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies or manage them in browser preferences option. However, please note that cookies allow you to take full advantage of the services we provide including checkout functionality and so we recommend that you leave them turned on. Some pages and services may become unavailable to you, and unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it. To learn more about cookies and how they are used, visit the All About Cookies website. 


How we use cookies 

The Cookie data collected by this website are used to: 

•  Process orders form the shopping cart.  

•  Administer and enhance the site and service 

•  Collect anonymous statistical data to enhance site functionality and performance  
We may use cookies to: 

•  Collect anonymous statistical data to enhance site functionality and performance. Analysis of our web traffic using an analytics package helps us improve the website structure, design, content and functions. 

•  Identify whether you are signed in to our website. 

•  To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.

Cookies set and associated privacy policies 

Visiting our website generates a variety of cookies and javascript actions provided by third parties. We have linked their policies as per the date of this document.  a: Cratejoy : the e-commerce package - The Cratejoy privacy policy is provided here. b: Google Analytics statistical package - The Google analytics privacy policy and further details are provided here.  Google Analytics’ terms require us to include the wording below in this policy. * Google Analytics statement: “This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.”  c: Statcounter statistical package - The Statcounter privacy policy is provided here, and their cookie policy is provided here.

Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways: 

•  by cancelling your subscription  

•  by unsubscribing from any marketing emails  

•  by emailing us asking us to confirm that we have removed all records about you. 

Please note that we are obliged to keep some transactional records for audit or in case of disputes.  You have the right to request personal data that we hold about you, subject to us reserving the right to withhold such data to the extent permitted by law. We may charge an administration fee in line with data protection laws and we may also require appropriate evidence of identity. Note that you may be able to rectify certain of your personal data within your account on our service (if applicable).  If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. 


Changes in this Privacy Policy If we decide to change our privacy policy, we will post changes to this privacy policy and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.  We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make changes that materially affect our uses or disclosures of personally identifiable information that we have previously collected, we will notify you here, by email, or by means of a notice on our home page. By using the website, you agree to the terms of this Privacy Policy. Whenever you submit information via the websites operated by Spotlight Stationery. Sites, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Section 2 – Payment Security 

It is important to note that the Public Internet is not a secure communication system, and as such users and customers must assume that this may pose a risk to the integrity of information they provide. Accordingly, we accept no legal responsibility for any loss or misuse of the data that may occur while the data is in transmission. For payment services however, we make use of e-commerce infrastructure providers who provide encrypted internet level security. The methods used, are like all Internet market sites, based on Certification Authority certificates (built into computer operating systems) and encrypted communication methods based on HTTPS & SSL/TLS techniques (built into browser applications).  We of course have no responsibility for the security of users’ own IT and communication systems, and strongly recommend that all users follow good IT practices found through the web.  We are committed to ensuring that your information is secure, and have chosen the following providers who have the necessary infrastructure to provide secure communications.  

•  E-commerce – Cratejoy 

•  Payment Provision – Stripe and Paypal Please note that payment details including credit card numbers are supplied direct to our payment partner mentioned on our website. We do not receive not store financial details, other than the bare minimum needed to trace transactions that for audit or error checkin . For anti fraud reasons and to ensure your payments have not been misused, your personal data may be supplied by our payment partners to relevant third parties including credit reference and fraud prevention agencies, who may keep a record of that information. 

 
Payment methods  Online Payment - via website 

•  The website is hosted by the US e-commerce subscription specialist Cratejoy. We make use of Cratejoy’s payment provider partner Stripe and PayPal to process credit card and processor payments. 

•  Stripe and PayPal are both major international payment provider. Details on their security and privacy are provide on their website.   

•  The outcome of a payment transaction ( successful or otherwise), is communicated back to the e-commerce engine, and in turn this information is related back to Spotlight Stationery. We will then fulfil the order if the payment has succeeded or make contact in case there is a problem with the credit card ( for example if the credit card expiry date has been reached ).   

Online Payment - via customer payment methods 

 •  For those customers who for whatever reason wish to pay directly, we will email you a electronic invoice with details of the payment details, e.g. BACS transfer (if within the UK), International banking (IBAN ) or via the payment provider PAYPAL.  

•  Once funds have been transferred successfully we will dispatch the goods.  

Offline Payment   We prefer not to accept credit card orders via telephone for data security reasons; instead we prefer to send you an electronic invoice for any orders.   
 

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